MS Teams Direct+

Frequently asked questions

Answers to commonly asked questions about MS Teams Direct+

MS Teams Direct+ routes Monday.com notifications to individual Teams users based on who's assigned to the task. Unlike other tools that require you to specify chat IDs or only support channels, MS Teams Direct+ automatically creates 1:1 chats with the right person.
Monday.com's native integration only sends to channels. Other tools require you to manually specify which chat to send to. MS Teams Direct+ is the only solution that automatically routes to individual users based on Monday.com assignments.
MS Teams Direct+ automatically matches Monday.com users to Teams users by email address. You can also manually map users or import mappings via CSV for bulk setup.
No. MS Teams Direct+ works through Monday.com's visual automation builder. If you can create a Monday automation, you can use MS Teams Direct+.
Each notification includes the board name, group, item name, custom message (with placeholder support), and a direct link back to Monday.com, all formatted in a rich Adaptive Card.
Yes. MS Teams Direct+ uses OAuth 2.0 for authentication, implements row-level security in the database, and maintains a complete audit trail of all actions.
Pricing is managed through the Monday.com Marketplace. Visit the marketplace listing for current pricing and trial information.
Currently, MS Teams Direct+ supports direct messages (1:1 chats) and channel notifications. Group chat support is planned for a future release.
The notification will be logged in the activity log with a status indicating no mapping was found. You can then create a manual mapping and retry if needed.
Documentation is available at /docs. For additional support, chat with us directly—we connect you to a live person if we're online, or email a live person if we're offline (no AI chatbot).